We are registered on the Information Commissioner's Office Register; registration number ZA254940, and act as the data controller when processing your data. Our designated Data Protection Officer is our IT Manager, who can be contacted at [email protected]
We know that you care how your information is used and shared. We appreciate the trust and responsibility that you place with us in providing confidential and valuable information to facilitate the purchase of our products.
All credit and debit card payments are processed in a secure SSL environment provided by SagePay.
We will not, under any circumstances, share any of your information with any third party other than SagePay as described above.
Information We Collect; How We Store and Use Your Data
The personal data we collect is:
• Fax Number
We processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services.
Information that you give us we receive and store both on our website and in our order processing and accounting systems to facilitate providing a service to you and making purchasing easier and more convenient.
Most of our customers enjoy our monthly newsletter including special offers, new products, information on how to get the best out of your computer and printer and reviews of new printers as they come on to the market. If you do not wish to receive this electronic communication you will be able to unsubscribe quickly and easily.
As noted in the "Information We Collect; How We Store and Use Your Data" section of this notice, we occasionally process your personal information under the legitimate interests' legal basis. Where this is the case, we have carried out a thorough Legitimate Interests' Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
You have the right to access any personal information that we processes about you and to request information about:
• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
How Long Do We Keep Your Data?
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Making a Complaint