By submitting an order, you are accepting the Terms and Conditions of the www.makingitgreen.co.uk web site. Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. You may find it helpful to print a copy for information.
a. When you register with this web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
b. If any of your details change, such as your credit card billing address, you must inform Bentham as soon as possible. You may update your details by signing into your account on the Bentham web site and updating the relevant section.
Please review our terms and conditions fully before purchasing goods from Bentham Limited. The following Terms and Conditions in no way affect either your Legal Rights or protection that you may be given by your credit card company.
If you place an order it indicates that you accept these Terms and Conditions. If you do not agree with them do not proceed further with your order and let us know your concerns via the Contact Us link and we will of course respond. We reserve the right, where necessary, to make changes to this website and to change our Terms and Conditions at any time.
Should a product be unavailable we will contact you before substituting alternative goods. You have no obligation to accept them and if they do not prove satisfactory you do not have to bare the cost of returning them.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order and that a contract has been made between us. We will not take payment until we have accepted your order. In the unlikely event that goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order and there will be no contract between us.
Copyrights and Trademarks
This website, the Making IT Green logo and Bentham logo is owned by Bentham Ltd, and use of the Making IT Green name without permission is strictly prohibited. Printer manufacturer trademarks are owned by their respective companies and used on this website either to sell their own products ('original' product) or for clarification purposes.
Use of Site
All text, graphics and photos published on this site are copyrighted and may not be used, reproduced or displayed without permission.
Orders
The vast majority of orders will ship on the same or next working day. In the rare event that a product is not immediately available, you will be contacted via email or telephone and asked if you want to keep the order live. Bentham Limited reserves the right to refuse orders for any reason and to return immediately any monies taken by credit card or other means.
Orders are shipped from our premises at:
Unit 1 Polham Lane Industrial Estate
Somerton
Somerset
TA11 6SP
Product Description
We make every effort to clearly and fairly identify our products on our website and in any other promotional material. Price comparisons and other product information are collected from manufacturers’ specifications and advertised prices.
The following terms may be found on our site:
- Original Inkjet or Toner Cartridges are those marketed by the original printer manufacturer and purchased by us, through the manufacturers’ established distribution channel.
- Recycled inkjets and toners are original manufacturer inkjet cartridges or toners that have been cleaned, conditioned and refilled to the highest standard. They can be expected to match the performance and quality of the original product.
Compatible Inkjets are produced by third party manufacturers as a viable alternative to the manufacturer original.
Retention of Title
All ownership, title and risk of loss and/or damage in the goods purchased shall pass to you at the point and time at which the goods are allocated and/or charged to your card or account. The sale takes place in Jersey and is concluded in Jersey.
- Bentham Limited retains title to all goods supplied until such time as they have been fully paid for.
Hardware Product Grading Information
New
Brand new unused product. Includes surplus, aged and unopened return stock. Sold with a 12 month manufacturer warranty. In original packaging. Unless otherwise specified.
As New
Open boxed returns/cancellations/surplus or full factory reconditioned stocks in Good As New condition. Sold with a full 12 month warranty. Shipped in retail or plain box. Packaging may show marks. Check individual items for additional specifications or special conditions.
Refurbished / Grade A1
Thoroughly tested and inspected. Products may show minor cosmetic marks and signs of use, including small scratches, dents or wear marks on keyboards/screens/touchpads. Sold boxed with charging cable. 12 month UK warranty included unless otherwise stated. No defect will effect item use/performance. Check individual items for additional specifications or special conditions.
Refurbished / Grade A2
Thoroughly tested and inspected. Products may show medium cosmetic marks and signs of use, including medium scratches, dents or wear marks on keyboards/screens/touchpads or minor cosmetic damage. Sold boxed with charging cable. 6 month UK warranty included unless otherwise stated. No defect will effect item use/performance. Check individual items for additional specifications or special conditions.
Pre-Owned
All items are thoroughly tested, sold in working condition. Products are pre-owned (not refurbished) and may have significant cosmetic marks, scratches or dents but none that effect the functionality of the item. All items are sold with a 30 day UK warranty unless otherwise stated.
Returns Policy
No goods purchased by a third party, under "trade terms" i.e. with the express intention for the provision of resale of goods, purchased in quantity, will be accepted for return.
Under the Consumer Rights Act 2015, you have the right to cancel a contract within 14 calendar days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty. You only have the right to inspect the goods to the same level you would in a retail premises. This 'cooling off' period does not allow for goods to be tested, opened, built or set up. Please note Trade orders for re-sale and custom build/special request items are non returnable and non refundable unless not as described or faulty/damaged in transit.
If you wish to cancel a contract, please write to us, fax us or e-mail clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within fourteen working days starting from the day after you take delivery of the order.
Once you have cancelled the contract, you have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense (unless goods are faulty) to the address below - we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number, and that they are well packed/protected we will NOT be held liable for any damage not reported before it is sent back. Any such damage may mean we are unable to refund the goods in full or part.
If it is more convenient, we can arrange collection by our couriers; any costs incurred will be deducted from your final refund, except where goods are faulty/incorrect.
Damage in Transit
- If you take delivery of an Bentham Limited product and the contents appear to be damaged in transit you must notify us within 24 hours of receiving it and obtain a returns number. We will replace the item on receipt at our premises. See our Contact Us page for contact details and please note your Account Reference shown on the delivery note.
Defective or Miss-described Product
- If the product you consider to be defective is an "original" product, that is to say manufactured by the printer manufacturer you should first contact the manufacturer direct. See their website. Many printer manufacturers require direct contact from end users in respect of faulty product and will take the appropriate action. We of course accept that your contract is with us so please contact us in addition to the manufacturer.
- If you consider that you have a defective 'compatible' product please contact customer service (details on contact us page) and you will be contact within two working days. If we cannot resolve the issue, you will be given a returns number and the product replaced.
Incorrect Product
- Do remember that many ink and toner cartridges serve a number of different printers using the same engine and that your product may not be listed on the box. Check on this website one of the products listed on the box and see if it uses the our same code product as your printer, if it does, you can use the product with confidence.
- If you still believe that you have received an incorrect product, contact customer services (details on contact us page) and you will be contacted within two working days.
Are there any products that can't be returned?
We can't offer refunds or exchanges, unless faulty or not as described, on the following items:
Perishable or personalised products and products with a seal for health/hygiene protection are non-returnable unless there is a fault (including but not limited to headphones and shaving products).
Warranty and returns policy
In addition to the terms above regarding cancellation of order/contract all goods are sold with a warranty from a minimum of 90 days on Refurbished items. All laptops, PCs and monitors are now supported by a 12 month RTB warranty unless otherwise stated in the product details. Please check the item description for details/specific length of warranty and item condition.
All warranties exclude damage not reported within 1 working day of delivery. Exclusions will apply to damage or faults caused from user error, 3rd party repairs/upgrades. We only warranty the item as supplied any changes to hardware or software resulting in a compatibility issue or fault are not covered under warranty. All warranties are UK only. We are not able to offer warranty support to goods shipped out side of the UK.
We cannot offer refunds or exchanges, unless goods are faulty or not as described, on the following items: perishable or personalised products and products with a seal for health/hygiene protection are non-returnable unless there is a fault (including but not limited to headphones and shaving products).
We are not liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses. Our total liability shall be limited to the Sale price paid for the item/items as per the supplied invoice.
All goods remain the property of Bentham Limited until paid for in full.
Discrepancies
Any delivery discrepancy must be notified to the Seller within 24 hours of receipt of goods. Goods delivered damaged should be signed for accordingly and the Seller notified in writing within 24 hours. Please retain all damaged goods and packaging. Invoice queries must be notified within 14 days of invoice.
ANTI SPAM POLICY
For further information on our Anti Spam Policy
SPECIAL OFFERS, DISCOUNT CODES AND PROMOTIONS
From time to time we offer promotional discounts, sales or free gifts by email, post and via other online and print media. Any significant limitation, exclusions or qualifying criteria will be clearly stated in the offer. In addition to those key points please consider that some of the following restrictions may be in place:
- Unless specifically stated all promotional offers of discount, Buy X Get Y Free, or Free gift promotions will be only be valid on purchases of our Branded Product.
- Prices may be subject to change without notice.
- Vouchers/Codes/Special Offers must be redeemed at the time of ordering and cannot be exchanged for cash, refund or credit against prior purchases.
- There may be a small number of items with specific exclusions or reduced discounts available. See individual items for details.
- All discounts available, once a promotional code is validated/activated, will show in your shopping cart for your confirmation prior to purchase completion or payment.
- Making IT Green reserve the right to refuse/cancel/refund any order where, in its reasonable opinion, a promotion code or discount is invalid, expired or is the subject of fraudulent activity.
- Any offers made are subject to stock availability and are subject to change with reasonable notice.
- In the event of item return/cancellation, any refund/credit will be to the discounted value or, if promotional/free goods were supplied with the order, any refund may be reduced pro-rata by the retail value of any un-returned promotional goods.
- Unless explicitly stated promotional offers cannot be used in conjunction with any other offer.
- Unless otherwise stated offers do not apply to delivery charges. Please check your shopping basket before completing your order and check the delivery charges.
PERSONAL DATA ON RETURNED ITEMS
For any items being returned with personal data/files saved please ensure that any passwords/lock patterns/codes are removed or disabled, especially iCloud locks! We will NOT be able to test/repair or refund any item that is locked/inaccessible. Please also ensure that you have backed-up/saved any valuable/unique data. We may need to reset/erase or replace hard drives/storage memory as part of fault finding or repair processes. If you have any content not backed up externally you must inform us immediately, as we cannot guarantee it will not be lost, wiped or over-written. We accept no liability for the loss of data unless we are informed and acknowledge your request.
I.T.A.D. & Entry into Contract
These terms shall apply where we purchase, or recycle on your behalf through our I.T.A.D. service. Upon contract commencing ownership of assets will be that of Bentham Ltd. T/A Making IT Green.
1.1 General conditions for purchase and exchange:
1.1.1 You can offer us used/surplus assets, we reserve the right to refuse goods we deem unsuitable.
1.1.2 The following conditions apply to purchase and exchange:
1.1.2.1 You must be the rightful owner of the assets offered and have the right to offer the assets for purchase or exchange.
1.1.2.2 You are responsible for ensuring that all assets you offer have been legally imported into the United Kingdom. If you are the first purchaser of the assets, we may require you to provide a VAT receipt as proof of the first purchase. If you are the second purchaser of the assets, we reserve the right to request further information.
1.1.3 We are not obliged to accept assets from our customers. This applies even after the assets offered for purchase or exchange have been sent to us for inspection. After entry into the contract in accordance with these terms and payment or performance of the contract, title to and ownership of the assets is irrevocably transferred to Bentham Ltd with immediate effect. In the event of an exchange with a customer, the customer is entitled to return the assets received from us in the exchange within the 14-day withdrawal period pursuant to our returns policy.
1.1.4 We are able to provide serial numbers only for drives we have data erased to ADISA Level 3 using BitRaser software if requested in writing at the start of communication. We will not provide serial numbers for individual PC/Laptop units.
1.2 Transmission of information on Products to us:
1.2.1 You can request a part exchange/recycling enquiry form by email from [email protected] the more accurate the information you are able to provide, the better able we will be able to provide you with a value or cost estimate.
1.2.2 Condition of goods each asset will fall in to whether cosmetic or working order:
Condition 1: "As New"
Looks as new i.e. no signs of cosmetic wear
No visible scuffs, marks or scratches
Condition 2: "Good"
Good overall condition, may have some light signs of cosmetic wear i.e. light scuffing to some areas / slight shiny surfaces
No significant chips / scratches or damage
Condition 3: "Poor"
Well used condition, may have significant signs of cosmetic wear i.e. scuffing to some areas / shiny surfaces / marks
Significant scuffs, marks or scratches, chips, cracks or damage
Condition 4: "Broken"
Item is Broken / damage beyond any reasonable repair
Working : "Yes or No"
Does the item power on and function normally – Yes or No
Power Supply Included: "Yes or No"
Is the power supply/transformer/cable supplied with item
1.2.3 The quality, working order and description of the assets specified by you when transmitting the item information and requesting an evaluation has a direct effect on the price we quote in the evaluation. This information will form an integral part of the agreement.
1.2.4 Data Protection/Security. As part of a part exchange/sale or recycling contract Bentham Ltd accept no liability for the loss, damage, recovery or repair of any personal or commercial data. All devices will be data wiped in accordance with current General Data protection Regulations (GDPR). A BitRaser licence will be used to erase data to a Government approved ADISA certified level for every hard drive we receive through our I.T.A.D. service; Bentham Ltd will ensure all processes are followed to ensure all data is secure until erasure; Bentham Ltd does not accept liability for any event of data breach. We also allow you to retain the drive if you prefer prior to sending the remaining goods. Note this may affect any part exchange value offer.
1.3 Evaluation of goods and making an offer:
1.3.1 We will review the completed enquiry form(s) and issue an initial value offer based on the information provided, this offer will be made by email.
1.3.2 Such an e-mail is not a binding offer by us. If you agree with our initial evaluation of the items, the assets will go through our inspection and review process. This is done at our premises after collection or ‘return’. Each item will be visually inspected for cosmetic condition, and tested for functionality.
1.3.3 If goods are not as described in condition, functionality or specification we may offer a reduced price, refuse the goods or an offer to recycle the goods may be made on your behalf.
1.4 Asset review & payment process
1.4.1 When collecting goods, whether a purchase by ourselves or recycling of assets on your behalf it will be your responsibility to ensure the goods are packaged securely and in a pre-agreed number of packages/pallets. Bentham Ltd accepts no liability for any damages incurred as a result of poor or insecure packaging. We collect goods using a blend of DPD courier collection of boxed goods, J. B. Wheaton and Sons specialist haulage for the collection of larger palletised goods and for bespoke collections a possible mixture which will be discussed and agreed in advance.
1.4.2 In the case of recycling assets on your behalf, collection is available but Bentham Ltd reserve the right to request direct payment for the collection costs if necessary or a reduction to the final rebate value should we foresee substantial cost; this may be but not limited to size, weight and volume of assets or scale of data erasure needed.
1.4.3 If the Assets are not made available for collection on a date both parties have agreed the Customer is otherwise responsible for the failed collection and additional fees may apply to re-book a further collection.
1.4.4 You may also choose to send the goods via your own chosen means, at your own cost. Bentham LTD accepts no liability for costs associated with 3rd party services, or any damage loss incurred.
1.4.5 If, on receipt of the assets we find that they match your description, we will send you an email to confirm our original evaluation. A contract will then be entered into on the basis of these already known terms.
1.4.6 If we discover on receipt of the assets that the actual condition differs from your description and the initial valuation needs to be adjusted, we may offer you an altered valuation. In this case, we will contact you by email and inform you of the new offer for your goods. With this email, we give you the opportunity to accept or reject the new valuation. If you reject the new valuation, no contract is entered; the goods will be made available for collection from our premises for a period of 14 days. We can return the goods if preferred but the cost will require payment in advance.
1.4.7 Bentham ltd retains the right to cancel the transaction or adjust the valuation for any reason inclusive of, but not limited to:
• If assets differ from that described.
• If assets prove to be faulty or missing components.
• If assets show signs of excessive wear not previously described.
• If assets show signs of having impact or other damage.
• If Bentham Ltd suspects the assets is counterfeit or 'non original' in any way.
• If assets differ from the specification agreed.
1.4.8 If you accept the new/final valuation a contract will be entered into on that basis. The valuation can be accepted orally or in writing. If no agreement is made or contract entered into, the goods will be made available for collection from our premises for a period of 14 days. We can also return the goods if preferred but the cost will require payment in advance. If the goods are not collected within 14 days storage will be payable at £5 per pallet, per week.
1.4.9 Unless expressly agreed, any rebate offered against goods under the part exchange/recycling scheme will be ‘paid’ in the form of a voucher/credit note, redeemable against any and all goods we offer for sale online, or goods that form part of a formal quotation provided by Bentham Ltd or any of its subsidiaries.
1.4.10 In the event that direct payment is offered in place of part exchange/credit payments will be made via BACS/Cheque on production of an invoice for the final agreed amount. All payments are final and will be made within 30 days from the agreement/acceptance of a final price offer.
1.4.11 The value offered by Bentham Ltd is the total amount offered for your goods. Any Value offered is inclusive of VAT. In the event that you are liable to pay VAT as a Business, you must notify Bentham ltd at the beginning of the purchase or exchange process. In this case, we request you also present a VAT invoice at ‘time of acceptance’ of any offer Bentham Ltd has made.
1.4.12 Assets will be processed and certification produced within 90 days. However there may be instances where Bentham LTD surpass this time frame due to circumstances outside of our control.